Renchun wedge wire screen welding machine advantages

Above by the LM company as an example, SWOT analysis, industrial equipment manufacturing enterprises should foster strengths and circumvent weaknesses, adapt to China's equipment manufacturing industry transformation and upgrading requirements, establish the development strategy of the company service transformation, enables the company to gain advantage position in market competition. To this end, Ren Chun put forward the following countermeasures and suggestions.

(a) improve service awareness

Enhancing service consciousness is the key to the service transformation of equipment manufacturing enterprises. When the equipment manufacturing enterprise service transformation and management should be clearly positioning the company's service concept, help employees of company service transformation necessity and urgency of understanding, and constantly improve the staff's service consciousness, service consciousness to deep into every link of the value chain. Establish the idea of serving the users wholeheartedly, improve the quality of service. To cultivate cultural service, forming good company service transformation environment, the product value chain to technological innovation, the transformation upgrade and maintenance etc. high-end value chain extension, to maximize customer value, improve enterprise competitiveness. Companies should clear service work, such as company service object who is, customers need what kind of service, what factors can promote the company and the customer service relationship between the, how customers perceive the service quality, service mode of operation need what resources and workflow support, products and technology how to and service of integration. Company staff to clear objectives, action.

(two) focus on technological innovation

Technology innovation can provide the driving force for the development of manufacturing enterprises, and effectively support the transformation of enterprise services. Although the subsidiary company of some transnational corporations can share the advanced technology of the parent company, it should also focus on the technology innovation, improve the service ability and lead the development of the company. Companies should play the main role, increase investment in technological innovation funds, optimize the capital investment, improve the efficiency of funds. Attach importance to the absorption and re innovation of imported technology. Establishing incentive mechanism, to set performance goals, inspire the enthusiasm of the talent innovation, take the market as the guidance, paying attention to customers, saving energy, increasing production, consumption, and intelligent high added value and high perceived and other services sectors actively carry out technological innovation activities, the formation can not copy the core product and the technology. Promote effective research cooperation and carry out joint technical innovation. Speed up the core technology drives the pace of enterprise development services, expand the breadth, depth and scope of services, enhance the company to customer demand response ability and service ability, to provide customers with different customized services. Companies should pay great attention to the talents, fair competition, meritocracy and for all types of personnel to provide development opportunities, the implementation of highly attractive talent incentive mechanism, form a good environment for the common development of employees and the company.

(three) attach importance to information services

Equipment manufacturing enterprises should be integrated information services, to achieve the intensive development of enterprises. In the information service platform based on, the company should achieve data and information sharing, the establishment and improvement to meet the market demand for multi-level information platform, highly integrated information flow, capital flow and logistics. Manufacturing service link and link connected, reduce the service cost, improve the information service of the radiation force, so as to improve the company's ability to service. The company can strengthen the information exchange with the related design institute, professional website, early access to the project information, timely follow-up project development trends, do a good job in the pre service work. Internet Co can be used to remotely monitor the use of user site equipment, to help users solve problems in production. Understanding of customer service needs and spare parts demand, through the information flow and logistics delivery, timely provide services, improve customer satisfaction.

(four) to build a service center

In order to strengthen the management of service work, enterprises should carry out organizational innovation in a timely manner, put in the necessary core technology and the corresponding number of skilled employees, to build a direct customer service center. According to the market demand, enterprises should make clear the responsibilities of service center and support department, and create a service center and the support of the division of labor and cooperation between the departments of cooperation. Support department should take the service as the guidance, serves the service center well, in order to enhance the service center to the user's service ability. Simplify the business process and promote the standardization of the department. The company resource allocation should be inclined to the service center, and the support department can provide the support and technical support for the service center at any time. Service center should be according to the project advisory services, project contract service and upgrading service, spare parts management service, field service, online monitoring service and other types of business flattening operation and management structure set, the formation of service support system. Each department should set up service performance, encourage the interaction between employees, employees and customers, with excellent service quality and reliable product performance, to provide users with satisfactory service.